1. This is due the 3ds Max version is not inconformity between the scene file and the desktop client configuration.
2. Ensure that the 3ds Max version is the same between the scene and the configuration of the desktop client. For example,if the scene file is made by using 3ds Max 2014, then when you submit your task for analysis, you will need to configure the same 3ds Max 2014 in our desktop client.
3. Logout and restart the desktop client.
4. Confirm and update to the latest version of the desktop client.