1. This is due to incorrect 3ds Max version is used.
2. Please check whether the version of 3ds Max is correct or not by using MAXfinder.
3. Start the maxfind.exe through the 3ds Max installation path: C:\Program Files\Autodesk\3ds Max 2013\MaxFind.exe
4. Click “Browse” to load the 3ds Max folder then click “Start”. All 3ds Max files will be automatically listed.
5. Double-click on the 3ds Max file that you wish to check, there will be more details shown. Below shows 3ds Max Version: 15.00 which stands for 3ds Max 2013.