1. This is due to the render output file type is not set up.
2. Open the 3ds Max file and render setup, select the output path and file name type, then save the 3ds Max file and resubmit the task.
3. In desktop client, go to “Setting” – “Preference” – “General Setting”, please check “Enable scene parameter modification”.
5. If external reference object or scene is used, the camera information cannot be analyzed by using our desktop client. The relevant camera information has to be included into the 3ds Max file first in order for the camera to be used in our rendering platform.