Frequently Seen Errors for Arnold Users

1.     Black objects:

a.     Please confirm if the relevant textures are uploaded to the correct path on our server.

b.     Look up for the required shader used, please contact us to install it when a third party shader is used in your scene.

c.   Contact our 24/7 online customer service for solutions.

 

2.     Some objects are missing:

a.     Please check and make sure the caches are uploaded successfully to the relevant paths on our server.


3.     Failed frames:

a.     Contact our 24/7 online customer service for a solution when the failed frames in your render task keeps failing after a resubmission.

b.     Contact our 24/7 online customer service directly if your whole task is failing.


Frequently Seen Errors for Arnold Users

1.     Black objects:

a.     Please confirm if the relevant textures are uploaded to the correct path on our server.

b.     Look up for the required shader used, please contact us to install it when a third party shader is used in your scene.

c.   Contact our 24/7 online customer service for solutions.

 

2.     Some objects are missing:

a.     Please check and make sure the caches are uploaded successfully to the relevant paths on our server.


3.     Failed frames:

a.     Contact our 24/7 online customer service for a solution when the failed frames in your render task keeps failing after a resubmission.

b.     Contact our 24/7 online customer service directly if your whole task is failing.


Frequently Seen Errors for Arnold Users

1.     Black objects:

a.     Please confirm if the relevant textures are uploaded to the correct path on our server.

b.     Look up for the required shader used, please contact us to install it when a third party shader is used in your scene.

c.   Contact our 24/7 online customer service for solutions.

 

2.     Some objects are missing:

a.     Please check and make sure the caches are uploaded successfully to the relevant paths on our server.


3.     Failed frames:

a.     Contact our 24/7 online customer service for a solution when the failed frames in your render task keeps failing after a resubmission.

b.     Contact our 24/7 online customer service directly if your whole task is failing.


Frequently Seen Errors for Arnold Users

1.     Black objects:

a.     Please confirm if the relevant textures are uploaded to the correct path on our server.

b.     Look up for the required shader used, please contact us to install it when a third party shader is used in your scene.

c.   Contact our 24/7 online customer service for solutions.

 

2.     Some objects are missing:

a.     Please check and make sure the caches are uploaded successfully to the relevant paths on our server.


3.     Failed frames:

a.     Contact our 24/7 online customer service for a solution when the failed frames in your render task keeps failing after a resubmission.

b.     Contact our 24/7 online customer service directly if your whole task is failing.